Everything the record makes possible.
What Backbar does today, and where it's going. Anything not shipped yet is labeled — we'd rather you trust the list.
Booking, deposits, and payments
Availability that reflects how hair actually works — processing time, buffers, per-stylist hours, time off, lead time, and how far out you'll take work.
Online booking on your own site, with holds so two people can't take the same slot
Per-service deposits, flat or percentage, and per-service booking access rules
Cancellation windows, late-cancel and no-show policy fields the client accepts at booking
Staff booking that can override online-only limits while still checking conflicts
Deposit capture and card on file at booking, with no-show and late-cancel charges applied to policy
Checkout with tips, retail, and packages, and payouts direct to your bank
Smart intake that adapts to the service
One form for everything is why nobody fills forms out. Backbar picks the form from the service and what it already knows about the client.
Three depths — a short service form, a returning update, and a full color and extension history
Questions that appear only when they're relevant, so a blowout stays four questions
Critical answers raise flags with a reason and severity, routed to the stylist for review
Blocking flags can stop a booking from confirming until it's been looked at
Login-free intake links, autosaved and resumable, that write straight back to the record
Photo slots with angle guidance and gentle warnings on shots that will be hard to read
The client record
The reason the rest works. Everything a visit produces is filed against the client, not buried in a calendar event.
Consultation and intake history with the answers that mattered surfaced first
Client photos, kept private and served through signed links only
Consents with a version and a timestamp, revocable by the client
Visit history, no-show and late-cancel counts, tags, private stylist notes
Formula history per visit — what was mixed, where, how long, and how it turned out
Extension plans and hair orders tracked from quote through install and move-ups
Search across years of history, by formula, product, service, or outcome
Quotes and plans
Multi-session work deserves more than a number said out loud at the chair.
Itemize a plan — sessions, labor, hair, upkeep — and send it as one document
The client approves, pays the deposit, and books their first session from the plan
Progress tracked against the plan as sessions complete
Messaging
The messages that keep a book full, written once and sent on your timing.
Aftercare documents with a send delay per service
Owner notifications on new intake and on flags, configurable per event
Confirmations and reminders by text and email, with your sender identity
Follow-ups after a visit and rebooking nudges on the recommended return window
AI built on the record
AI is only as good as what it can read. Most tools give it a calendar. Backbar gives it years of structured history.
Voice-dictated long answers in intake, cleaned up without changing the client's meaning
A pre-appointment brief on your phone: last formula, what they hated, what to watch
Formulas dictated at the bowl and filed to the record
Intake summarized to the three things that change your plan
Pattern-spotting across a client's history — what holds, what fades, what to stop doing
Your site, the client portal, and your team
Your brand, not ours. Clients never see Backbar.
A branded booking site — services, portfolio, policies, about, contact
Colors, fonts, logo, hero image, and copy pulled from your settings
A client portal for visits, forms, photos, consents, and profile details
Team roles and permissions, per-stylist hours, bookability, and calendar colors